1. No Returns & No Exchanges

All orders are strictly non-returnable and non-exchangeable.

We do not accept returns or exchanges due to:

  • Change of mind
  • Wrong size/colour selected by the customer
  • Personal preference
  • Any other reason after the order has been placed

Please carefully check the product details, size, colour, and other information before placing your order.

For damaged, defective, wrong, or missing items, please refer to Section 2 below.

  1. Damaged, Defective or Missing Items

For any claim regarding a damaged, defective, wrong, or missing item, a continuous unboxing video is mandatory.

The video must:

  • Start with the parcel sealed and unopened.
  • Clearly show the shipping label.
  • Show the complete opening and unboxing of the parcel without cuts or edits.
  • Clearly show the product and the issue.

Claims without a clear, continuous unboxing video may not be accepted.

Please keep the parcel and its packaging until you have fully checked your order.

  1. Do Not Accept an Open or Tampered Parcel

If your parcel arrives open, torn, unsealed, visibly damaged, or tampered with, please do not accept it.

Immediately inform the delivery person/courier and contact us through our official WhatsApp channel.

  1. OTP & Delivery Safety

Never share your OTP before receiving your parcel.

  • Do not provide an OTP to anyone asking you to cancel your order.
  • Do not share your delivery OTP with unknown callers or third parties.
  • Never cancel an order by providing an OTP over a phone call or message.

Your OTP is confidential and should only be used as required during the genuine delivery process.

  1. Shipping & Dispatch

Due to high order volumes, orders may take 4–5 business days to dispatch.

Once dispatched, your tracking details will be automatically shared with you via WhatsApp.

Please note that tracking information may not update continuously, and we are unable to provide minute-to-minute tracking updates.

  1. Delivery Timeline

Orders generally arrive within 4–7 business days after dispatch.

For remote locations, monsoon conditions, or other unforeseen circumstances, delivery may take approximately 7–10 business days.

If you have not received your parcel within 15 days, please contact us on WhatsApp with your order details.

Delivery timelines are estimates and may vary depending on the courier and destination.

  1. Pre-Booking Articles

For pre-booking/pre-order articles, the overall delivery time may be approximately 15–25 days.

By placing a pre-booking order, you acknowledge and accept this additional processing time.

  1. Returned / Undelivered Parcels

If your parcel is returned to us because you:

  • Do not answer the courier’s calls,
  • Refuse or do not accept the parcel,
  • Are unavailable for delivery,
  • Provide an incorrect/incomplete address, or
  • Do not cooperate with delivery attempts,

the parcel may be returned to us.

If a refund is applicable, shipping charges for both directions (Draupadi Fashion → customer and customer → Draupadi Fashion) will be deducted from the refundable amount.

The remaining eligible refund will be processed after the returned parcel is received and verified.

  1. Cash on Delivery

Cash on Delivery (COD) is not available.

All orders must be paid online using the payment options available on our website.

  1. Customer Information

Customers are responsible for providing the correct:

  • Name
  • Phone number
  • Complete delivery address
  • PIN code

Draupadi Fashion will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

  1. Customer Support

For assistance, please contact us at:

Customer Support Number: 7898295308

Our customer support/call services are available during the following hours:

11:00 AM – 8:30 PM

Wednesday: Closed

Calls will only be received during the above-mentioned working hours. Calls received outside business hours or on Wednesdays will not be answered.

Important Reminder

Before placing your order, please make sure you have read and understood our No Return & No Exchange Policy, Unboxing Video Requirement, OTP Safety Instructions, and Delivery Terms.

Thank you for choosing Draupadi Fashion. We appreciate your patience and cooperation.